Member of a health club partner ?
Click Here to check your sponsored discount
If not a member Click Here to create your account.

FAQs


How can I get free shipping?

We offer multiple free shipping options:

  • $4.95 A Month for Free Shipping on any order.
  • $49.95 A Year for Free Shipping on any order.
  • $80 Minimum order automatically qualifies for free shipping.
  • *Recurring orders over $20 ship for free after the first order.

What do I do if my credit card is declined?
Try entering your information again, and if that doesn’t work you may need to use a different card and/or check with your bank/creditor to make sure there aren’t any problems with your account. Please note: Our system requires that the billing address you provide to us match the billing address your bank/creditor has on file for the card you’re using. *Error message will be listed on the estore page with further explanation.

What is the dotFIT Guarantee?
Satisfaction Guarantee:

If any dotFIT Product fails to meet your expectations, let us know and we’ll make it right. We’ll either replace it or provide you with a refund within 30 days of delivery date*.
*Does not apply to clearance items. Exchanges and returns must comply with the dotFIT Return Policy.

What is your return policy?
We will make every effort to provide a refund or replacement if you are dissatisfied with our products. Please read our complete Return Policy.

Do you charge Sales or VAT Tax?
Yes, for the following US States: CA, CT, FL, GA, HI, IL, KY, LA, MD, MN, NJ, OH, NC, NV, NY, TX, UT, VA, WA, WI

Canadian Provinces: CA, AB, BC, MB, NM, NL, NT, NS, NU, ON, PE, QC, SK, YT

Get Your Fitness/Nutrition Advice!

chat

Need Our Help?

question_answer